Legal
Effective date: February 16, 2026
These Terms of Service ("Terms") govern your access to and use of the SingleAnalytics platform, website, APIs, and related services (collectively, the "Service") provided by SingleAnalytics Inc. ("SingleAnalytics", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
To use the Service, you must create an Account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your Account. You must notify us immediately at support@singleanalytics.com if you suspect unauthorized access to your Account.
You must be at least 18 years of age or the age of legal majority in your jurisdiction to create an Account. By creating an Account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You agree to use the Service only for lawful purposes. You may:
You may not:
The Service is offered under the following plans: Free, Starter ($19/month), Growth ($49/month), and Scale ($199/month). Annual billing is available at a 20% discount. Each plan includes specific event limits, project limits, and feature access as described on our Pricing page.
Paid subscriptions are billed in advance on a monthly or annual basis. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. All fees are non-refundable except as expressly stated in these Terms.
You may upgrade your plan at any time. Upgrades take effect immediately and you will be charged a prorated amount for the remainder of the billing period. Downgrades take effect at the end of the current billing period.
If you exceed your plan's monthly event limit, we will notify you and buffer incoming events for up to 7 days to give you time to upgrade. We do not drop data without warning. If no action is taken, event ingestion may be paused until the next billing cycle or until you upgrade.
All fees are exclusive of taxes. You are responsible for paying any applicable taxes, including sales tax, VAT, or GST, based on your jurisdiction.
You may cancel your subscription at any time from your dashboard or by contacting support. Upon cancellation, you retain access to the Service until the end of your current billing period. No cancellation fees apply.
We may suspend or terminate your Account if you violate these Terms, engage in abusive behavior, or fail to pay applicable fees after reasonable notice. We will provide 30 days notice before termination, except in cases of material breach, fraud, or illegal activity.
Upon termination, your right to access the Service ceases immediately. We retain your Customer Data for 90 days after termination to allow you to export it. After 90 days, Customer Data is permanently deleted from our systems.
You retain all ownership rights to your Customer Data. SingleAnalytics does not claim any ownership interest in your data. We process Customer Data solely to provide the Service as described in our Privacy Policy.
You may export your data at any time in CSV or JSON format through the dashboard or API. We support full data portability and will not hold your data hostage.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of the Service complies with applicable privacy laws, including obtaining necessary consents from your End Users.
The Service, including all software, documentation, design, trademarks, and content (excluding Customer Data), is the intellectual property of SingleAnalytics Inc. and is protected by applicable intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand features without our prior written consent.
We strive to maintain 99.9% uptime for the Service. Scale plan customers receive a formal Service Level Agreement (SLA) with service credits for unscheduled downtime exceeding the SLA target. We may perform scheduled maintenance with advance notice. The Service is provided on an "as available" basis for Free and Starter plans.
To the maximum extent permitted by applicable law, SingleAnalytics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service.
Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
You agree to indemnify and hold harmless SingleAnalytics Inc., its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
We may update these Terms from time to time. We will provide at least 30 days notice of material changes via email or a prominent notice in the Service. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree with updated Terms, you may cancel your Account before the changes take effect.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless you are eligible for small claims court. Nothing in these Terms prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.
If you have questions about these Terms, please contact us at legal@singleanalytics.com or visit our Contact page.